1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website operator. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until deleted).
Similar technologies such as local storage, session storage, and tokens stored in your browser may also be used alongside cookies. This policy covers all such technologies.
2. How We Use Cookies
getServiceRelay uses cookies and similar browser storage technologies for the following purposes:
- To keep you signed in to the platform across page loads and browser sessions
- To remember your session preferences and authentication state
- To maintain the security of your session and protect against unauthorised access
- To ensure the platform functions correctly as a single-page application
We do not use cookies for advertising, behavioural tracking, or profiling. We do not place third-party advertising cookies on our platform. We do not share cookie data with advertising networks.
3. Cookies and Storage We Use
3.1 Strictly Necessary
These cookies are essential for the platform to function. Without them, services such as authentication cannot be provided. These cookies do not require your consent under applicable law.
| Name / Key | Type | Purpose | Duration |
|---|---|---|---|
pb_auth |
Strictly Necessary | Stores your authentication token so you remain signed in when navigating the platform. | Session / until sign-out |
| Local Storage (app state) | Strictly Necessary | Stores lightweight application state (such as your selected collection view or navigation preferences) to maintain a consistent experience as you navigate the single-page application. | Persistent (browser local storage) |
3.2 Functional
These cookies enhance the functionality of the platform by remembering choices you make and providing a more personalised experience. They are not strictly essential but improve usability.
| Name / Key | Type | Purpose | Duration |
|---|---|---|---|
| Theme / display preferences | Functional | Remembers any display preferences you have set within the application interface. | Persistent (browser local storage) |
3.3 Analytics and Advertising Cookies
We currently do not use any analytics or advertising cookies. If we introduce analytics tools in the future, this policy will be updated and, where required by law, your consent will be sought before any such cookies are placed.
4. Third-Party Cookies
We do not embed third-party content (such as social media widgets, advertising networks, or external video players) that would place third-party cookies on your device from within our platform. Our marketing website (www.getservicerelay.com) does not currently use any third-party cookie services.
5. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View what cookies are stored and delete them individually or all at once
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies (note: this will prevent you from signing in to the platform)
- Delete all cookies when you close your browser
Instructions for the most common browsers:
5.2 Impact of Disabling Cookies
Please be aware that disabling strictly necessary cookies will prevent you from signing in to the getServiceRelay application, as authentication relies on session storage. The marketing website (www.getservicerelay.com) does not require cookies to function and can be browsed without any cookies enabled.
6. Changes to This Policy
We may update this Cookie Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. If we introduce new categories of cookies that require your consent, we will notify you appropriately and request consent before placing those cookies.
7. Contact Us
If you have any questions about our use of cookies, please contact us at [email protected].
For more information about how we process your personal data more broadly, please see our Privacy Policy.